24小时学习咨询热线:15982894693
QQ:37641381
MSN:citybobocd@hotmail.com
欢迎您访问携手英语网  
当前位置: 首页 >> 英语资料库 >> 酒店英语 >>
 

Settling complaints 处理投诉

发布日期:[08-03-13 23:03:43] 点击次数:[]

Key Sentences(重点句子)

128.Can you change the room for me? It's too noisy.

能给我换个房间吗?这儿太吵了。

129.My wife was woken up several times by the noise the baggage elevator made.

我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。

130.She said it was too much for her.

她说这使她难以忍受。

131.I'm awfully sorry,sir.

非常对不起,先生。

132.I do apologize.

我向您道歉。

133.No problem,sir.

没问题,先生。

134.We'll manage it,but we don't have any spare room today.

我们会尽力办到,但是今天我们没有空余房间。

135.Could you wait till tomorrow?

等到明天好吗?

136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

我希望明天晚上我们能呆在一套安静的房间里睡个好觉。

137.And if there is anything more you need, please let us know.

如果还需要别的什么东西,请告诉我们。

138.The light in this room is too dim.

这房间里的灯光太暗了。

139.Please get me a brighter one.

请给我换个亮的。

140.Certainly,sir.I'll be back right away.

好的,先生,我马上就回来。

141.The room is too cold for me.I feel rather cold when I sleep.

这房间太冷了,我睡觉时感到很冷。

 

Dialogue A

A guest(B) wants to change a room.He goes to the assistant manager(A)

A:Good morning,sir.What can I do for you?

B:I'm Bell.I'm in Room 908.Can you change the room for me?It's too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.

A:I'm awfully sorry,sir.I do apologize.Room 908 is at the end of the corridor.It's possible that the noise is heard early in the morning when all is quiet.

B:Anyhow,I'd like to change our room.

A:No problem,sir.We'll manage it,but we don't have any spare room today.Could you wait till tomorrow?The American People-to-people Education Delegation will be leaving tomorrow morning.There'll be some rooms for you to choose from.

B:All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

A:Be sure.I'll make a note of that.Everything will be taken care of.And if there is anything more you need,please let us know.

 

Dialogue B

A:Good evening,ma'am.Did you ring for service?What can I do for you?

B:Yes.The light in this room is too dim.Please get me a brighter one.

A:Certainly,sir.I'll be back right away…Do you mind if I move your things?

B:Oh,no.Go ahead.

A:Thank you…How is the light now?

B:It's much better now.Thank you.

A:You're welcome.And if you need any other things,please let us know.

B:Ah,yes,the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning?

A:(Checks)The air-conditioning is already off,ma'am.

B:Maybe I'm getting a cold.

A:Would you like an extra blanket?

B:OK.And would you please get me some hot water,too?I think I need to take some medicine.

A: Certainly,ma'am.I'll be right back…here is a blanket,and hot water for you.Anything else?

B:No,thanks.

A:Good night,ma,am.

 

Words and Expressions

elevator    n.电梯

corridor    n.走廊,回廊

delegation    n.代表团

extra    a.额外的,外加的

blanket   n.羊毛毯,毯子,毛毡
(责编:kevin)




上一条信息:
下一条信息:
专题:315专题 

英语焦点

24小时在线直播震情救灾情况 
汶川地震死亡人数已达28881人
正在救援中的四川绵竹县汉旺镇
Wenchuan 7.8 earthquake
东航甘肃分公司举办迎奥运客运英语培训
环球雅思国际英语泉州连锁机构被工商查处
英语培训日趋低龄化是喜是忧(?图)[图]
天价少儿英语培训大调查:阶梯英语招生"忽悠"三部曲 
韦博第52家中心入驻太原
沈阳交通局开展英语培训 2000的哥学英语迎奥运

英语资料库MORE

建筑专业英语词汇(R)
建筑专业英语词汇(O-Q)
建筑专业英语词汇(M-N)
建筑专业英语词汇(L)
建筑专业英语词汇(I-K)
银行英语口语-储蓄存款利息
银行英语口语-外汇率
银行英语口语-取款、结余
建筑专业英语词汇(H) 
建筑专业英语词汇(G)   
版权所有 Copyright © 携手英语网
蜀ICP备:050005757号