Lesson 1
Welcome Customers
Key Sentences
Good morning, sir.
Good afternoon, madam.
Hello, Mr.Jones.
Can I help you?
I want to change some money.
This way, please.
Thank you.
Not at all.
How much would you like to deposit?
Dialogue 1
A: Good morning, madam.
B: Good morning.
A: May I help you?
B: Yes, I want to change some money.
A: This way, please.
B: Thank you.
A: You're welcome.
Notes:
1. Good morning. Good afternoon. Good evening. Good night.
2. Thank you. Thank you very much. Thank you so much. You're welcome.
Once again
A: Good morning, madam.
B: Good morning.
A: May I help you?
B: Yes, I want to change some money.
A: This way, please.
B: Thank you.
A: You're welcome.
Dialogue 2
A: Good afternoon, Mr. Anderson.
B: Good afternoon, Miss Li.
A: How nice to see you again!
B: Nice to see you, too.
A: It's been a long time, hasn't it? How are you?
B: Fine, thank you. And you?
A: Very well too, is there anything I can do for you?
B: Yes. Could you guide me to where I can change money?
A: Sure, Mr. Anderson, please come along with me.
B: Thank you.
A: My pleasure.
Notes:
1. Good afternoon, Mr. Anderson. Mr. Mrs. Miss Ms
2. How nice to see you again! I'm glad to see you again. It's good to see you again
Once again
A: Good afternoon, Mr. Anderson.
B: Good afternoon, Miss Li.
A: How nice to see you again!
B: Nice to see you, too.
A: It's been a long time, hasn’t it? How are you?
B: Fine, thank you. And you?
A: Very well too, is there anything I can do for you?
B: Yes. Could you guide me to where I can change money?
A: Sure, Mr. Anderson, please come along with me.
B: Thank you.
A: My pleasure.
Dialogue 3
A: Hello, Mr. Jones.
B: Hello, Miss Wu.
A: Long time no see. How is everything at home?
B: Pretty good, thank you. And you?
A: OK, thanks. Anything I can do for you?
B: I need to remit GBP500 to
London.
A: Yes, sir. Would you like to remit it by M/T or by T/T?
B: T/T, please.
A: Very well, Mr. Jones.
Notes
Yes, sir. Would you like to remit it by M/T or by T/T?
Mail-transfer=M/T
Telegraphic-transfer =T/T
Draft on demand=D/D
Once again
A: Hello, Mr. Jones.
B: Hello, Miss Wu.
A: Long time no see. How is everything at home?
B: Pretty good, thank you. And you?
A: OK, thanks. Anything I can do for you?
B: I need to remit GBP500 to
London.
A: Yes, sir. Would you like to remit it by M/T or by T/T?
B: T/T, please.
A: Very well, Mr. Jones.
Dialogue 4
A: Excuse me, sir. Is there anything I can do for you?
B: Yes. I'd like to change some money, please.
A: All right. How much would you like to change?
B: Let me see. I think maybe 600 USD at least.
A: Pardon?
B: Six hundred US dollars.
A: I'm sorry, sir, after 7:00 PM, the change maximum limit is US $400 according to our regulations.
B: But I am badly in need of the amount. Might I ask you to make an exception for me?
A: I'm afraid we cannot help you, sir, because that would be violating the Regulation. I owe an apology for doing nothing about it
B: It's just too bad. I have to leave it as it is, and thank you just the same.
Notes
1. Excuse me.
Excuse me for interrupting you but there's an urgent telephone call for you
Please excuse me for a moment.
2. Pardon? Would you mind repeating your question, please?
Did you follow me? Follow me?
I'm sorry, but would you please speak more slowly?
Once again
A: Excuse me, sir. Is there anything I can do for you?
B: Yes. I'd like to change some money, please.
A: All right. How much would you like to change?
B: Let me see. I think maybe 600 USD at least.
A: Pardon?
B: Six hundred US dollars.
A: I'm sorry, sir, after 7:00 PM, the change maximum limit is US $400 according to our regulations.
B: But I am badly in need of the amount. Might I ask you to make an exception for me
A: I'm afraid we cannot help you, sir, because that would be violating the regulations. I owe an apology for doing nothing about it.
B: It's just too bad. I have to leave it as it is, and thank you just the same.
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